Because Tack sells exclusively to business customers, there is no contractual right of
withdrawal or return unless expressly agreed otherwise. Correctly supplied, non-defective
goods may only be returned with Tack's prior written approval.
1 Inspection and Notification of Defects
14.1The customer must inspect the goods without undue delay after delivery as required under applicable Austrian commercial law.
14.2Apparent defects, incorrect deliveries, quantity discrepancies and visible transport damage must be notified to Tack without undue delay after inspection.
14.3Defects that could not reasonably have been identified during the initial inspection must be notified without undue delay after discovery.
14.4Any notification should include, where applicable, the order or invoice number, product name and SKU, batch/lot/serial number, quantity affected, description of the alleged defect, and photographs or other reasonable supporting documentation.
14.5Failure to inspect and notify defects in accordance with applicable law may result in the loss of warranty, damages or other claims relating to the defect.
2 Returns
15.1Because Tack sells exclusively to business customers, there is no contractual right of withdrawal or return unless expressly agreed otherwise.
15.2Correctly supplied and non-defective goods may only be returned with Tack's prior written approval.
15.3Any acceptance of such a return is voluntary and constitutes an individual goodwill arrangement. It does not establish a general right of return or precedent for future transactions.
15.4Tack may reject returns in particular where packaging has been opened, a sterile barrier has been opened or damaged, the product has been used, the product or packaging has been damaged, traceability cannot be ensured, storage conditions cannot be verified, product identification has been altered or removed, or Tack otherwise considers resale inappropriate for quality, safety or regulatory reasons.
15.5Unless expressly agreed otherwise, all costs and risks associated with an approved voluntary return are borne by the customer.
3 Warranty
16.1Tack does not provide any voluntary product guarantee unless expressly stated in writing for a specific product.
16.2Mandatory statutory warranty rights applicable to B2B transactions remain unaffected, subject to these Terms and the customer's inspection and notification obligations.
16.3Tack shall not be responsible for defects, deterioration or damage caused by improper storage, incorrect handling, improper sterilisation or reprocessing, use contrary to product information or instructions for use, use outside the intended purpose, improper product selection, unauthorised modification, external mechanical or chemical influences, normal wear and tear, or other circumstances occurring after risk has passed to the customer and not attributable to Tack.
16.4Where legally permissible, Tack shall have the right to choose the appropriate remedy, in particular replacement, repair or credit.
4 Contact
To notify a defect or request a voluntary return, contact Tack GmbH with your order number,
SKU, batch/lot/serial number and supporting photographs.
Email: info@tacktec.at
Phone: +43 (0) 2623 / 72 2 27