Tack ships products from Austria to customers worldwide, subject to legal, regulatory and
logistical restrictions. Shipping costs, risk transfer and customs responsibilities are
set out below and in the full
B2B Terms and Conditions.
Import duties and taxes:
Applicable import duties, import taxes and related import clearance fees are payable by
the recipient and are
not included in displayed product prices or
shipping charges, unless we expressly agree otherwise for a particular customer or order.
See section 3 below and the full
B2B Terms §10.
1 Delivery
8.1Tack ships products from Austria to customers worldwide, subject to legal, regulatory and logistical restrictions.
8.2Unless otherwise agreed, shipments are made using DHL or another carrier selected by Tack.
8.3Shipping costs are borne by the customer and will be shown during checkout, included in the order confirmation or charged separately.
8.4Delivery dates and delivery times are estimates only and are not binding unless expressly agreed in writing.
8.5Partial deliveries are permitted where reasonable.
8.6Tack may postpone or cancel delivery where performance is prevented or materially impaired by circumstances outside Tack's reasonable control.
2 Risk Transfer and Incoterms
9.1Unless otherwise expressly agreed for an individual transaction, deliveries shall be made CPT - Carriage Paid To, named place of destination, Incoterms 2020.
9.2Tack arranges carriage to the agreed destination and may charge the corresponding shipping costs to the customer.
9.3The risk of accidental loss of or damage to the goods passes to the customer when the goods are handed over to the first carrier contracted for transport.
9.4The customer bears the transport risk from that point onwards, subject to mandatory law.
9.5The customer is responsible for promptly inspecting shipments upon receipt and for asserting transport damage against the carrier where appropriate.
3 International Shipments, Customs and Import Requirements
10.1For deliveries outside Austria, the customer is responsible for ensuring that the ordered products may lawfully be imported, received, possessed and used in the destination country.
10.2Unless expressly agreed otherwise for a particular customer or order, applicable import duties, import taxes and related import clearance fees are payable by the recipient (receiver). These charges are not included in the displayed product prices or shipping charges shown in the webshop.
10.3Transportation charges with the carrier (for example DHL) are billed to Tack's carrier account. Shipping costs are charged to the customer through the webshop as configured at checkout. Duty and tax payment to customs remains with the recipient unless otherwise agreed.
10.4Where customs clearance is required, shipments may be declared as dutiable material regardless of whether duties are paid by the shipper or the receiver.
10.5Tack does not guarantee that every product may legally be imported into every jurisdiction.
10.6Tack may refuse orders or deliveries to countries or territories where legal, regulatory, sanctions-related, logistical or commercial restrictions apply.
4 Product Availability
11.1Product availability information and estimated dispatch dates are based on available inventory and planning information.
11.2Availability displayed in the webshop does not constitute a guarantee that a product can be delivered by a particular date.
11.3If an ordered product is unavailable, Tack may provide an updated estimated delivery date, make a partial delivery, offer an alternative product, or cancel the affected order item and refund any corresponding advance payment.
5 Contact
Tack GmbH · Burgenlandstrasse 1 · 2486 Pottendorf/Landegg · Austria
Email: info@tacktec.at
Phone: +43 (0) 2623 / 72 2 27